Lucky247 Casino and Our Casino Offers

When you register, you confirm that the information you give us is true and correct, that the account is for you alone and not for any third party, and that you have not previously self-excluded from any Broadway Gaming casino or bingo brand or with GamStop. If any information proves false, we may suspend the account until you give us satisfactory details. You set up the account with your name, date of birth, address, contact and payment details, and create a unique user name and password.

We allow only one active account per customer. Where several accounts share a family, household address, email address, telephone number or shared computer, such as at a school, library or workplace, we may ask for documents showing each account is valid. If we find a duplicate account, we may close it, treat promotions and their winnings on it as void and void its unsettled or future bets, and where an extra account was opened deliberately or fraudulently we may close all your accounts.

Accounts cannot be sold, transferred, bought or operated for other customers.

The Gambling Commission requires us to verify the age and identity of every customer to our satisfaction before wagering, depositing or withdrawing, and the same applies to any free-to-play games we offer. Our checks can cover your age, identity, address, location, financial circumstances and source of funds, and they begin with an e-verification that matches your details against public records. We may ask for a current official identity document showing your date of birth, such as a driving licence or passport, a recent utility bill, payslip or bank statement, and further documents we need for our regulatory obligations, including proof of income such as wage slips.

We may run affordability checks through third party agencies and obtain information about you from third parties, credit reference agencies, fraud prevention agencies and publicly available sources. Until our checks are complete we may restrict your account, including withdrawals, and if they cannot be completed the account will be suspended and may be closed, with funds withheld where regulation or an authority requires it. All email addresses must be verified before withdrawals are permitted, and a withdrawal requested before that returns your available funds to your account.

If your name and address do not match those linked to your card or other payment method, we may void the transactions made with it. If we verify that you are under 18 years of age, your account will be closed, all its transactions will be void, deposits may be returned to you and we may report the matter to the authorities.

Your account may only be used for lawful purposes and in line with our terms. Prohibited practices include deliberately opening duplicate accounts, depositing from a bank account or card in another name, funding by a third party, giving false information, letting someone else use your account, colluding with other players, chargebacks, cheating or money laundering, using bots or other systems to manipulate play, accessing us from outside our permitted territories or disguising your location, moving money without genuine play, and gambling while self-excluded with us or through a multi-operator scheme such as GamStop or GamProtect. Depending on the circumstances, a prohibited practice can lead to void transactions, withheld winnings attributable to it, and suspension or closure, and you may have to compensate us for our losses.

We may close, limit or suspend an account at any time, giving reasonable notice except where we reasonably suspect a prohibited practice. In that case we limit or suspend the account without notification while we investigate, and your balance stays in the account but cannot be accessed or withdrawn during that time. We aim to complete the investigation within a reasonable period, and delays in answering our requests affect how quickly we can do so.

If the issue is resolved we lift the restriction, and if we decide a prohibited practice took place we restrict or permanently close the account and may pass your details to regulators or other relevant third parties. We may also have to restrict, suspend or close an account for legal or regulatory reasons.

We work to provide a high-quality gaming platform, but we cannot guarantee it will always perform correctly. An error is a mistake that is not purely technical, such as incorrect prices or promotion terms, a malfunction is an automated process failing to work as designed, and an interruption is a break in a gambling transaction, for example through a connection failure. If an error or malfunction credits you with winnings you would not otherwise have received, we may void the transaction and withhold those winnings, even if the game could have produced a similar win and whether or not the error was apparent, and winnings already withdrawn must be repaid when we ask.

If you notice or suspect an error or malfunction, stop using that part of our site and report it to us immediately. We deal with interruptions fairly. Where you can no longer influence the outcome the result stands, a single-stage game interrupted before an outcome returns your stake, multi-stage games are restored to their last known state so you can finish, games with multiple participants are settled case by case, and progressive jackpot values are restored to their pre-failure state as far as this is within our control.

To close your account at any time, contact our support team using the contact options on our site and request account closure. A customer services agent aims to respond within the next working day or as soon as reasonably practicable, then processes the request and arranges the return of any cleared cash balance, subject to our rights to withhold or delay withdrawals. If we close your account, we pay back any positive cash balance, except that we have no obligation to refund money linked to illegal activity, and we withhold or recover deposits, pay-outs, promotions and winnings to the extent attributable to a prohibited practice.