Contact Lucky247 Casino Support
Contact support
For help with this site, use the contact options on our site to reach our support team. Explain what you need help with and identify the page or issue involved.
For a Lucky247 gambling account query, Broadway Gaming Limited's customer services provide email support and live chat within the casino service. Use the account support route for matters involving account access, payments or play.
Prepare your enquiry
A clear description helps support understand the problem. Choose the details relevant to your enquiry:
| Topic | Useful details to include |
|---|---|
| A problem on this site | The page address, your device and browser, and what happened. |
| Trouble signing in | The error message and whether you have tried the account recovery option. |
| A deposit or withdrawal | The transaction date, amount and reference, if available. |
| A game or promotion | The game or offer name, when the issue occurred and a brief explanation. |
Do not include passwords, security codes or complete payment card details. If verification documents are requested, follow the instructions supplied through the casino's account support process.
Account access and security
If you cannot remember your login details, start with the casino's username or password recovery option. Broadway Gaming Limited's account rules also direct customers to customer services for help with lost login details and changes to registered information.
If you believe somebody else knows your login details, contact the casino's customer services promptly. Keep your password private.
Complaints about gambling services
Broadway Gaming Limited handles gambling complaints through its customer services process. Begin by describing the problem to that team. If it remains unresolved, the operator's procedure allows a written escalation to its Head of Customer Support, whose response completes the internal review.
The operator aims to resolve complaints and disputes within eight weeks of receiving them, provided you cooperate promptly. Its procedure requires a final reply or a progress explanation within that period; this is not a promise that every case will be resolved by then.
After the internal process, an unresolved dispute concerning a gambling transaction may be referred to eCogra without a charge to the customer. This route applies to gambling disputes, rather than every type of complaint. The operator's final response provides the relevant escalation information.
Safer gambling enquiries
For concerns about your gambling or help with account restrictions, use the casino's safer gambling support route. Broadway Gaming Limited's Lucky247 safer gambling page lists live chat as available around the clock.
Our responsible gambling page on this site explains further support options. To discuss harm caused by gambling with GamCare, the National Gambling Helpline is available on 0808 8020 133, day and night.