Lucky247 Casino Terms and Conditions
Reading these terms
On this site, we explain the main Lucky247 Casino account and play conditions below. Read the full gambling agreement when registering, including the general promotion rules, individual offer conditions and payout information. This page summarises those conditions; it does not replace the complete agreement.
Broadway Gaming Limited is the casino operator and the contracting party for gambling services. It is registered in the Isle of Man under company number 020664V and holds Gambling Commission licence 39075. Broadway Gaming UK Limited handles payments as its agent; that payment role does not create a separate customer contract.
Your account and eligibility
You must be at least 18 to play. Register for yourself, supply accurate details and keep them current. You must not register while excluded through a Broadway Gaming casino or bingo brand or through GamStop.
- Keep only one Lucky247 customer account. Additional accounts can be closed, with associated promotions and relevant wagers or winnings voided under the operator's rules.
- Shared household details or devices may lead to requests for documents confirming that accounts belong to different eligible people.
- Keep your password private. Do not lend, sell or transfer an account, or use someone else's account.
- Do not conceal your location to bypass territory restrictions, including by using a VPN.
Identity and payment checks
Broadway Gaming Limited checks age and identity before deposits, withdrawals or play, including free games. Checks can include electronic records, photo identification, address documents and evidence showing where gambling funds came from. Further checks may follow after registration.
Follow the document requirements in your individual request. The general terms contain different document-age requirements in their account and verification sections, so ask support if the request is unclear. Your email address must also be verified before withdrawing.
Incomplete checks can restrict transactions or account access. If checks cannot be completed satisfactorily, the operator may suspend or eventually close the account. Funds may be withheld where regulation or a relevant authority requires it.
Deposits and withdrawals
| Item | Applicable condition |
|---|---|
| Account currency | Transactions are in pounds sterling. Other currencies involve conversion by payment intermediaries. |
| Minimum deposit | £10, unless a different amount is stated for the service. |
| Online withdrawal minimum | £10; the operator's terms allow this threshold to change without advance notice. |
| Withdrawal below £10 | Arrange it through customer services; a £2 administration charge applies. |
| Processing | Usually within three UK business days, with normal processing on weekdays other than bank holidays. This is not a guaranteed receipt time. |
Use payment details that match your registered identity. A single funding source must not fund several accounts on the same casino website. Third-party conversion or transaction charges may apply.
Cleared cash can be withdrawn subject to completed verification and cleared deposits that have not been reversed or charged back. Legal or regulatory restrictions may prevent payment. Investigations into technical faults or suspected prohibited conduct can also affect withdrawals; an investigation concluded in your favour does not itself remain a barrier under that condition.
Withdrawals generally return through previously used deposit methods. Some deposit methods cannot receive withdrawals, and the terms require the destination card or account to have been used for a deposit. Ask customer services about the applicable route before requesting payment.
Broadway Gaming Limited describes its arrangements for customer balances as medium protection: customer money is separated from business money, with arrangements for distribution if the operator becomes insolvent.
Offers and acceptable play
Each promotion has its own eligibility rules and conditions. Check these before accepting an offer, particularly any wagering requirement, expiry or withdrawal consequence. An active offer does not stop you withdrawing money that is outside its promotional restrictions, subject to the ordinary withdrawal checks.
Cheating, collusion, fraudulent payments, third-party account use and systems designed to manipulate games are prohibited. Depending on the breach and the agreement's provisions, Broadway Gaming Limited may cancel affected transactions, withhold related winnings or suspend or close an account. Technical errors, interruptions or malfunctions can also lead to affected transactions being voided under the operator's terms.
Inactive accounts
The operator's dormancy rules apply after at least 12 consecutive months of inactivity. A dormant account with no balance is closed without a fee. For a positive cleared balance, Broadway Gaming Limited first attempts to return the money through the last deposit method.
The operator aims to contact you at least 30 days before the account becomes dormant, explaining the administration charge and when it would begin. If the account remains dormant after the notification and return steps, a £5 monthly administration charge applies until it becomes active or the cash balance reaches zero. Logging in reactivates a dormant account.
Support, complaints and breaks from play
For questions about this site, use the contact options on our site to reach our support team. Our contacts page provides the support starting point.
For gambling complaints, Broadway Gaming Limited's procedure starts with customer services and allows escalation to its Head of Customer Support. The operator aims to resolve matters within eight weeks where you cooperate promptly, and provides either a final answer or a progress update within that period.
An unresolved dispute about a gambling transaction can proceed to eCogra after the internal process. That service is free to the customer; the operator's procedure distinguishes these disputes from other complaints.
You can request a temporary break or self-exclusion. Read our responsible gambling page for further guidance.
Changes
Broadway Gaming Limited's agreement provides for reasonable advance notification of material amendments. Other amendments take effect when posted. Continued use after an amendment takes effect counts as acceptance under that agreement; a customer who disagrees should stop using the gambling service and close the account.